Please have an option in the invoice email section, to include the SoA, automatically, before sending the email.

The downloading and file attachment works well, IF and WHEN you are working on a computer. It is nasty to do that on the mobile.

Also, please empower your LIVE Agents to provide feature feedback to you, so we do not need to explain our problems and suggest solutions again. It will save us time and a lot of repeated typing. Once to them, and another time on this form.