Sales Order status - bug
C
Cyrille Gosset
- on the Sales Order Summary window, when you click to edit a sales order, the status of the Sales Order appears as "Unpaid", different from the status from the overview window ("created").
- When exporting the Sales Order list into a csv file, the "Status" field contains "Unpaid". Even if the table contains "Created". - see issue as issue nb.1 above.
- Sales Order status seems to include "draft" "cancelled" "created" and "unpaid". However, when a Sales Order is transferred into a Sales Invoice (ie. product / service is delivered to customer), the Sales Order status is not changed in your platform. The Sales Order status should indicate a change like "invoiced" or "closed" to reflect that the order is already delivered / invoiced to customer.
Shubham from Refrens
Hello, Cyrille Gosset Thank you for bringing this issue to our attention and for providing detailed insights regarding the Sales Order status discrepancies.
We understand the importance of accurate status tracking and reporting, and we apologize for any inconvenience this may have caused. We kindly request you to give us some time to thoroughly investigate this matter. Our team will review the issue, and we’ll update you as soon as we have more information or a resolution.
We appreciate your patience and understanding.